Frequently Asked Questions

Account

Is my Personal Information kept Private ?

Your personal information is kept private and confidential, and will never be shared with a third party. For more precise information, please check the dedicated section Privacy Policy.

I Forgot my Password; How do I Reset it?

To re-set your password, follow the forgot your password instructions in My Account.

Do you have a Terms & Conditions policy ?

Yes, Please visit our Terms and Conditions

Shipping

What Shipping Methods Are Available?

All our products come from china, therefore we use EMS as our primary shipping company which includes the FREE shipping we offer, never the less we can use any other shipping method if wanted with an extra cost. Taxes and duties are calculated according to your shipping destination. Please contact us for more information at csd@perlamia.com.

How Much shipment cost ?

We have a fixed shipping rate of $0 USD ( FREE ) to the UNITED STATES OF AMERICA ( USA ), CANADA ( CAN ) and MEXICO ( MEX ). Shipping fees to other destinations worldwide may vary depending on the allowed destination country.

Do You Ship worldwide?

Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away, so you can make the necessary changes to your order. There are some countries we don’t ship, therefore contact us via email to find out which ones are not supported. To know more about our country destination listings, contact us via csd@perlamia.com.

How Long Will It Take To Get My Package?

It will depend the item you are purchasing but it usually takes up to 10-50 business days to arrive.

How much duties and taxes will I have to pay ?

Duties and taxes are calculated base on the destination country of the purchase. If there are duties or taxes to be paid when the product arrives to the destination, you will have to pay them on top of the price you pay for the item. You are responsible for any taxes, customs duties and fees levied by the jurisdiction to which the products are shipped, including but not limited to any sales or use tax, value added taxes or tariffs.

Do you have a Shipping policy ?

Yes, Please visit our Shipping Policy

Payment

What Payment Methods Are Accepted?

We accept all mayor Credit Cards (VISA or MASTERCARD) through PAYPAL. We also accept all mayor cryptocurrencies through CRYPTO.COM.

Is Buying On-Line Safe?

Yes of course, one of our main goal is customer satisfaction, therefore we make sure all our payment transactions are made with a strict level of security.

Orders

Do I need an account to place an order?

Yes, you need an account to place an order.

How do I place an Order?

It is very easy !! just click over any product, select buy and follow the instructions given by our site !

How Do I Track My Order?

Once the parcel with your order leaves our warehouse you will receive an automatic email with the tracking number to follow its journey. Under your account menu you will find the order therefore a link to track it.

How Can I Cancel Or Change My Order?

Before your purchases have been prepared for shipment we can cancel your order, change an item, change the size or edit your billing and shipping details.

Do you have a purchase policy ?

Yes, Please visit our Purchase Policy

Returns

How Can I Return a Product?

The Company does not accept returns or refunds on any products once the product is delivered to the carrier. If a product offered is not as described, you may return the item, as specified in Terms of Purchase policy.

How do I get Refunded after a Return?

After the product is received when returned and the refund approved. The refund will be process using the same method of payment of the purchase and it can take up to 5 to 10 days to be processed.

Do you have a return policy ?

Yes, Please visit our Return Policy
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